Cash Converters Gouger Street, 139 Gouger Street, Adelaide

Reviews

• Jaymax

  10.03.2018
  ★ ☆ ☆ ☆ ☆
  Let me tell you a story of my adventures in Gouger Street Cash Converters circa 2014/15.
  
  I had just purchase an iPhone 5 outright to see what the fuss was about but I didn't really like it. So instead of going to get a refund from Apple and being without a phone, I decided to try Cash Converters to see if I can cash it in and trade it with a Samsung they might have.
  
  I went in and explained my situation and some guy said in a tone-def manner, "someone will be with you soon", except it took almost an hour for someone to come and see me. I was taken inside some office room and the guy said "so what do you want?" almost as if I was disturbing him during Bold and the Beautiful. I said "I want to trade my iPhone and put the money toward a new Samsung" (they had one in their cupboard). He took my phone and said "how old is this phone?". I said "it's a couple of months old but it's freshly purchased, it's unlocked and I want to cash it because I prefer Samsung instead". He told me he needs to 're-evaluate it' for an accurate value even though it was f***ing almost fresh out the box, and then after typing some things and weighing the phone (yep you read that correctly) later says with glee "I can give you about $70 for it" and with a giant smile on his face.
  
  Yep. A fresh, close to $1000 phone that's fully operational and unlocked and your telling me its value is only $70. Is that so you get it dirt cheap, sell it for 95% profit margin and then tell me the Samsung will cost me about $900 more on top of my new $70? In shock and confusion I asked "how exactly does this NEW iPhone equate to only $70? How did you evaluate that, mate?" but he failed to answer the question by saying "it's the best I can do" and started dribbling about something not relevant to the situation.
  
  Knowing I was being pulled I snatched the phone from his hand and said "this is a brand new phone and its clear your just robbing me, you sir can GAGF" and walked out whilst he almost smirked. Furiously on my way out, I noticed the staff seemed more interested in their phones than other customers looking for help and one guy was even at the register returning a CD that he purchased because it had the wrong disk in there! Let that sink in for a moment.
  
  God awful, waste of time and pure robbery at it's finest. You gotta be honest in reviews and honesty is nigh, never returned, never will and thankful for it.
• Kyriae Berglund

  20.02.2018
  ★ ★ ★ ★ ★
  I'd like to personally thank Michelle.P, and all the staff on today at Gouger st for all your help with the rings my husband and I purchased. And also thank you for the birthday message on my docket, you were all amazing showing fantastic customer service, and are also very quick to sort and issues you may have, thanks again :)

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